Terms and Conditions
Updated Jan 4th 2025:
1. Introduction
Welcome to Wellspring Medical Care PLLC ("Wellspring Medical Care," "Wellspring," "we," "our," or "us").
These Terms & Conditions govern participation in the Wellspring Medical Care Direct Primary Care ("DPC") membership program and use of our website, healthcare services, facilities, and related services.
By enrolling in the Wellspring DPC membership program, the patient ("Member," "you," or "your") acknowledges that they have read, understood, and agreed to these Terms & Conditions.
These Terms are intended to be read together with the individual membership enrollment agreement and any applicable clinic policies.
2. What Is Direct Primary Care?
Direct Primary Care is a healthcare model in which members pay a recurring membership fee directly to the medical practice in exchange for access to specified primary care services.
The Wellspring DPC model is designed to provide affordable, accessible, relationship-based primary care without charging a separate fee for each covered office or telehealth visit.
A DPC membership is NOT health insurance. It is not intended to replace health insurance, catastrophic coverage, emergency coverage, or coverage for hospitalizations, surgeries, or other major medical expenses.
Texas law recognizes that a direct patient care agreement is not health or accident insurance.
3. Membership Eligibility
Wellspring Medical Care currently provides DPC membership to individuals 17 years of age and older.
Pediatric services are not currently included in the standard DPC membership.
Wellspring reserves the right to determine whether a patient is appropriate for enrollment based on the services the clinic is able to provide.
4. Membership Pricing
Current individual and couple membership rates are:
Individual Membership
$75 per month per adult
Couple Membership
$140 per month for two adults
The couple membership represents a discounted rate compared with two individual memberships.
Membership pricing may be changed in the future. Any changes to membership pricing will be communicated to Members in accordance with applicable law and the terms of the membership agreement.
5. Credit Card Processing Fee
A $3.75 monthly credit card processing fee may apply when membership payments are made using a credit or debit card.
This fee represents the processing cost associated with recurring electronic card payments and is passed through to the Member rather than being incorporated into the base membership price.
The base DPC membership fee remains:
6. One-Year Membership Term
Wellspring Medical Care uses a one-year membership term.
The purpose of the one-year term is to allow Wellspring to provide continuous, high-quality and affordable primary care while making certain upfront investments in the Member's care.
For example, the membership includes one complete annual preventive laboratory panel, which Wellspring pays to the third-party laboratory on the Member's behalf. The cost of this laboratory panel may be approximately $250, depending on the laboratory and tests ordered.
The membership also provides ongoing physician consultations, follow-up visits, telehealth services, care coordination, chronic disease management, and other covered services without a separate charge for each visit.
The one-year term helps Wellspring maintain predictable membership participation and continue providing these services at an affordable monthly rate.
7. Early Cancellation and Exceptions
Memberships are intended to remain active for the full one-year term.
Wellspring understands that circumstances can change. Requests for early termination may be considered on a case-by-case basis, particularly in circumstances such as:
The current third-party laboratory reimbursement amount is $55, when applicable.
Once any applicable balance has been paid, Wellspring may process the approved cancellation.
8. Membership Services
The DPC membership generally includes the following primary care services:
9. Annual Laboratory Benefits
The membership includes one complete set of annual preventive laboratory testing, when medically appropriate.
The annual laboratory panel may include:
Additional laboratory testing may be available at discounted cash-pay rates. Many common additional laboratory tests may average approximately $15, but actual prices vary by test and laboratory.
Laboratory services are provided by third-party laboratories and are subject to their availability, policies, and pricing.
10. Additional Testing, Imaging and Procedures
The DPC membership does not automatically include every diagnostic test, procedure, imaging study, medication, or outside medical service.
When medically appropriate, Wellspring may help Members locate affordable cash-pay options.
Examples may include:
11. Specialist Care
Wellspring Medical Care is a primary care practice and does not provide every specialty service directly.
Our Internal Medicine physician and other primary care providers can manage a broad range of common medical conditions.
When a specialist is medically necessary, Wellspring may assist with coordinating referrals and identifying specialists who offer discounted cash-pay rates.
Specialty services are not included in the monthly DPC membership unless specifically stated otherwise.
Examples of specialty services may include:
12. Women's Health
Wellspring provides routine women's primary healthcare as part of the DPC membership.
Depending on the patient's medical needs, this may include:
Wellspring may assist Members in locating discounted cash-pay OBGYN services.
Outside specialist fees are the responsibility of the Member.
13. Prescription Medications
Prescription medications are not included in the monthly membership fee unless specifically stated otherwise.
Our providers may prescribe medications when medically appropriate and within their professional scope.
Wellspring may also help Members access discounted prescription medications through participating pharmacies or discount programs.
Medication pricing is separate from the DPC membership and is subject to the medication, pharmacy, dosage, availability, and applicable eligibility requirements.
14. Weight Management
Weight management consultations and follow-up visits are included in the DPC membership.
When medically appropriate, Wellspring providers may prescribe weight-management medications.
Certain medications may be available through discounted pharmacy programs.
For example, certain GLP-1 medication options may be available through participating pharmacies at approximately $149–$199 per month, depending on the medication, dosage, pharmacy, and eligibility.
Medication costs are separate from the $75/month DPC membership.
Medication availability and pricing are subject to change.
15. Telehealth Services
Members may use telehealth services when the provider determines that the patient's medical concern can appropriately be addressed through telehealth.
Telehealth may include telephone or video consultations.
Certain medical conditions require an in-person examination, testing, or evaluation and may not be appropriate for telehealth.
16. Emergency and Hospital Care
Emergency care is NOT included in the DPC membership.
The membership does not cover:
DPC should not be relied upon as emergency or catastrophic medical coverage.
17. Health Insurance
A Wellspring DPC membership is not health insurance.
Members may maintain and use separate health insurance coverage for services outside the DPC membership, including:
Wellspring does not bill health insurance for primary care services that are included in and paid for through the DPC membership. Texas law prohibits billing an insurer for direct patient care paid under a direct patient care agreement.
18. Medicare, Medicaid and Other Insurance
Having health insurance does not automatically prevent a patient from participating in DPC.
Patients may have:
Patients are responsible for understanding their individual insurance requirements and coverage limitations.
19. Appointment Scheduling
Members may schedule appointments through the clinic's available scheduling methods.
Wellspring will make reasonable efforts to provide same-day or next-business-day appointments when available; however, appointment availability is not guaranteed.
Appointments may be conducted in person or through telehealth when medically appropriate.
20. Missed Appointments and Late Cancellations
Members are encouraged to provide at least 24 hours' notice when cancelling or rescheduling an appointment.
Repeated missed appointments or abuse of scheduling privileges may result in restrictions or additional fees as permitted by the applicable membership agreement.
Medical emergencies and unexpected circumstances will be considered on a case-by-case basis.
21. Communication With the Clinic
Members may communicate with Wellspring through approved communication methods, including telephone, text messaging, patient portals, and other clinic-approved communication platforms.
While Wellspring strives to respond promptly, response times may be slower during evenings, weekends, holidays, and other after-hours periods.
Electronic communication should not be used for medical emergencies.
For emergencies, call 911 or seek immediate emergency care.
22. Medical Records and Privacy
Wellspring maintains medical records in accordance with applicable federal and Texas laws.
Patient information is handled in accordance with applicable privacy requirements, including HIPAA where applicable.
Patients may request access to their medical records and may request corrections to information in accordance with applicable law and clinic procedures.
23. Third-Party Services
Certain services associated with a Member's care may be provided by third parties, including:
Members are responsible for charges incurred from third-party providers unless Wellspring has specifically stated that the service is included in the membership.
24. No Guarantee of Medical Outcome
Wellspring Medical Care strives to provide high-quality medical care but does not guarantee a particular medical diagnosis, treatment outcome, medication response, or health result.
Medical decisions are made based on the patient's individual medical history, examination, symptoms, diagnostic information, and clinical judgment.
25. Patient Responsibilities
Members agree to:
26. Membership Payment
Membership fees are generally collected through automatic recurring payment.
Members are responsible for maintaining a valid payment method.
Failure to make required payments may result in suspension or termination of membership benefits.
Any outstanding balances for services or third-party costs remain the responsibility of the Member.
27. Enrollment Fee
Wellspring Medical Care may charge a one-time enrollment fee.
The standard enrollment fee is currently $99, unless waived or reduced through an active promotional offer.
Promotional enrollment offers may have separate eligibility requirements and expiration dates.
28. Membership Termination by Wellspring
Wellspring may terminate a membership when permitted by law and the applicable membership agreement, including circumstances such as:
29. Website Use
Information provided on the Wellspring Medical Care website is for general informational purposes and does not constitute individual medical advice.
Website information should not be used to diagnose or treat a medical condition without consultation with a qualified healthcare professional.
Wellspring reserves the right to update website content, services, pricing, policies, and other information as necessary.
30. Changes to These Terms
Wellspring Medical Care may update these Terms & Conditions from time to time.
Updated Terms will be posted on the website and may also be communicated to Members through appropriate channels.
The effective date shown at the beginning of these Terms identifies the most recent update.
31. Governing Law
These Terms & Conditions are governed by the laws of the State of Texas, except where federal law applies.
Any dispute shall be handled in accordance with applicable Texas and federal law.
32. Required DPC Disclosure
IMPORTANT: Wellspring Medical Care's Direct Primary Care membership is not health insurance and does not provide insurance coverage for emergency care, hospitalization, surgery, or other services not included in the membership.
Patients should consider maintaining appropriate health insurance or other coverage for medical expenses outside the scope of the DPC membership.
Texas law requires a written or electronic disclosure that a direct patient care agreement is not insurance before the agreement is entered into.
33. Contact Information
Wellspring Medical Care PLLC
Tomball, Texas
Phone: (713) 487-9929
Website: www.wellspringmdcare.com
For membership questions, billing questions, or questions regarding these Terms & Conditions, please contact our office.
Member Acknowledgment
By enrolling in the Wellspring Medical Care DPC membership program, I acknowledge that:
By completing enrollment, I acknowledge and agree to these Terms & Conditions.
1. Introduction
Welcome to Wellspring Medical Care PLLC ("Wellspring Medical Care," "Wellspring," "we," "our," or "us").
These Terms & Conditions govern participation in the Wellspring Medical Care Direct Primary Care ("DPC") membership program and use of our website, healthcare services, facilities, and related services.
By enrolling in the Wellspring DPC membership program, the patient ("Member," "you," or "your") acknowledges that they have read, understood, and agreed to these Terms & Conditions.
These Terms are intended to be read together with the individual membership enrollment agreement and any applicable clinic policies.
2. What Is Direct Primary Care?
Direct Primary Care is a healthcare model in which members pay a recurring membership fee directly to the medical practice in exchange for access to specified primary care services.
The Wellspring DPC model is designed to provide affordable, accessible, relationship-based primary care without charging a separate fee for each covered office or telehealth visit.
A DPC membership is NOT health insurance. It is not intended to replace health insurance, catastrophic coverage, emergency coverage, or coverage for hospitalizations, surgeries, or other major medical expenses.
Texas law recognizes that a direct patient care agreement is not health or accident insurance.
3. Membership Eligibility
Wellspring Medical Care currently provides DPC membership to individuals 17 years of age and older.
Pediatric services are not currently included in the standard DPC membership.
Wellspring reserves the right to determine whether a patient is appropriate for enrollment based on the services the clinic is able to provide.
4. Membership Pricing
Current individual and couple membership rates are:
Individual Membership
$75 per month per adult
Couple Membership
$140 per month for two adults
The couple membership represents a discounted rate compared with two individual memberships.
Membership pricing may be changed in the future. Any changes to membership pricing will be communicated to Members in accordance with applicable law and the terms of the membership agreement.
5. Credit Card Processing Fee
A $3.75 monthly credit card processing fee may apply when membership payments are made using a credit or debit card.
This fee represents the processing cost associated with recurring electronic card payments and is passed through to the Member rather than being incorporated into the base membership price.
The base DPC membership fee remains:
- $75/month for an individual
- $140/month for a couple
6. One-Year Membership Term
Wellspring Medical Care uses a one-year membership term.
The purpose of the one-year term is to allow Wellspring to provide continuous, high-quality and affordable primary care while making certain upfront investments in the Member's care.
For example, the membership includes one complete annual preventive laboratory panel, which Wellspring pays to the third-party laboratory on the Member's behalf. The cost of this laboratory panel may be approximately $250, depending on the laboratory and tests ordered.
The membership also provides ongoing physician consultations, follow-up visits, telehealth services, care coordination, chronic disease management, and other covered services without a separate charge for each visit.
The one-year term helps Wellspring maintain predictable membership participation and continue providing these services at an affordable monthly rate.
7. Early Cancellation and Exceptions
Memberships are intended to remain active for the full one-year term.
Wellspring understands that circumstances can change. Requests for early termination may be considered on a case-by-case basis, particularly in circumstances such as:
- Moving out of state
- Significant financial hardship
- Other circumstances approved by Wellspring Medical Care management
The current third-party laboratory reimbursement amount is $55, when applicable.
Once any applicable balance has been paid, Wellspring may process the approved cancellation.
8. Membership Services
The DPC membership generally includes the following primary care services:
- Unlimited in-office primary care visits
- Unlimited telehealth visits when medically appropriate
- Same-day or next-business-day appointments when available
- Direct communication with the clinic
- Annual wellness and preventive care
- Chronic disease management
- Medication management
- Preventive healthcare
- Health counseling and education
- Management of common acute medical conditions
- Blood pressure management
- Diabetes management
- Cholesterol management
- Thyroid management
- Asthma and COPD management
- Weight management
- Women's primary care
- Perimenopause and menopause management when medically appropriate
- ADHD evaluation and management when medically appropriate
- Other routine primary care services within the scope of the clinic's providers
9. Annual Laboratory Benefits
The membership includes one complete set of annual preventive laboratory testing, when medically appropriate.
The annual laboratory panel may include:
- Complete Blood Count (CBC)
- Comprehensive Metabolic Panel (CMP)
- Lipid Panel
- Hemoglobin A1C
- Thyroid Stimulating Hormone (TSH), when appropriate
Additional laboratory testing may be available at discounted cash-pay rates. Many common additional laboratory tests may average approximately $15, but actual prices vary by test and laboratory.
Laboratory services are provided by third-party laboratories and are subject to their availability, policies, and pricing.
10. Additional Testing, Imaging and Procedures
The DPC membership does not automatically include every diagnostic test, procedure, imaging study, medication, or outside medical service.
When medically appropriate, Wellspring may help Members locate affordable cash-pay options.
Examples may include:
- X-rays
- Ultrasounds
- CT scans
- MRIs
- Other diagnostic imaging
- Additional laboratory testing
- Certain procedures
- Outside diagnostic services
- Ultrasound: approximately $75 and up
- CT scan: approximately $200–$300
- MRI: approximately $200–$300
11. Specialist Care
Wellspring Medical Care is a primary care practice and does not provide every specialty service directly.
Our Internal Medicine physician and other primary care providers can manage a broad range of common medical conditions.
When a specialist is medically necessary, Wellspring may assist with coordinating referrals and identifying specialists who offer discounted cash-pay rates.
Specialty services are not included in the monthly DPC membership unless specifically stated otherwise.
Examples of specialty services may include:
- Cardiology
- Neurology
- Dermatology
- Gastroenterology
- Gynecology/OBGYN
- Orthopedics
- Other specialty care
12. Women's Health
Wellspring provides routine women's primary healthcare as part of the DPC membership.
Depending on the patient's medical needs, this may include:
- Well-woman primary care examinations
- Preventive care
- Menopause and perimenopause management
- Hormone management when medically appropriate
- Birth control management
- Routine women's health concerns
Wellspring may assist Members in locating discounted cash-pay OBGYN services.
Outside specialist fees are the responsibility of the Member.
13. Prescription Medications
Prescription medications are not included in the monthly membership fee unless specifically stated otherwise.
Our providers may prescribe medications when medically appropriate and within their professional scope.
Wellspring may also help Members access discounted prescription medications through participating pharmacies or discount programs.
Medication pricing is separate from the DPC membership and is subject to the medication, pharmacy, dosage, availability, and applicable eligibility requirements.
14. Weight Management
Weight management consultations and follow-up visits are included in the DPC membership.
When medically appropriate, Wellspring providers may prescribe weight-management medications.
Certain medications may be available through discounted pharmacy programs.
For example, certain GLP-1 medication options may be available through participating pharmacies at approximately $149–$199 per month, depending on the medication, dosage, pharmacy, and eligibility.
Medication costs are separate from the $75/month DPC membership.
Medication availability and pricing are subject to change.
15. Telehealth Services
Members may use telehealth services when the provider determines that the patient's medical concern can appropriately be addressed through telehealth.
Telehealth may include telephone or video consultations.
Certain medical conditions require an in-person examination, testing, or evaluation and may not be appropriate for telehealth.
16. Emergency and Hospital Care
Emergency care is NOT included in the DPC membership.
The membership does not cover:
- Emergency room visits
- Hospital admissions
- Hospitalization
- Ambulance services
- Surgery
- Inpatient treatment
- Emergency procedures
- Major hospital-based services
DPC should not be relied upon as emergency or catastrophic medical coverage.
17. Health Insurance
A Wellspring DPC membership is not health insurance.
Members may maintain and use separate health insurance coverage for services outside the DPC membership, including:
- Emergency care
- Hospitalization
- Surgery
- Major medical expenses
- Specialty care
- Other covered services
Wellspring does not bill health insurance for primary care services that are included in and paid for through the DPC membership. Texas law prohibits billing an insurer for direct patient care paid under a direct patient care agreement.
18. Medicare, Medicaid and Other Insurance
Having health insurance does not automatically prevent a patient from participating in DPC.
Patients may have:
- Employer-sponsored insurance
- Marketplace insurance
- High-deductible insurance
- Medicare
- Other health coverage
Patients are responsible for understanding their individual insurance requirements and coverage limitations.
19. Appointment Scheduling
Members may schedule appointments through the clinic's available scheduling methods.
Wellspring will make reasonable efforts to provide same-day or next-business-day appointments when available; however, appointment availability is not guaranteed.
Appointments may be conducted in person or through telehealth when medically appropriate.
20. Missed Appointments and Late Cancellations
Members are encouraged to provide at least 24 hours' notice when cancelling or rescheduling an appointment.
Repeated missed appointments or abuse of scheduling privileges may result in restrictions or additional fees as permitted by the applicable membership agreement.
Medical emergencies and unexpected circumstances will be considered on a case-by-case basis.
21. Communication With the Clinic
Members may communicate with Wellspring through approved communication methods, including telephone, text messaging, patient portals, and other clinic-approved communication platforms.
While Wellspring strives to respond promptly, response times may be slower during evenings, weekends, holidays, and other after-hours periods.
Electronic communication should not be used for medical emergencies.
For emergencies, call 911 or seek immediate emergency care.
22. Medical Records and Privacy
Wellspring maintains medical records in accordance with applicable federal and Texas laws.
Patient information is handled in accordance with applicable privacy requirements, including HIPAA where applicable.
Patients may request access to their medical records and may request corrections to information in accordance with applicable law and clinic procedures.
23. Third-Party Services
Certain services associated with a Member's care may be provided by third parties, including:
- Laboratories
- Imaging centers
- Pharmacies
- Specialists
- Hospitals
- Other healthcare facilities
Members are responsible for charges incurred from third-party providers unless Wellspring has specifically stated that the service is included in the membership.
24. No Guarantee of Medical Outcome
Wellspring Medical Care strives to provide high-quality medical care but does not guarantee a particular medical diagnosis, treatment outcome, medication response, or health result.
Medical decisions are made based on the patient's individual medical history, examination, symptoms, diagnostic information, and clinical judgment.
25. Patient Responsibilities
Members agree to:
- Provide accurate and complete medical information
- Inform providers of relevant medications and medical history
- Follow agreed-upon treatment plans
- Attend scheduled appointments
- Communicate changes in health status
- Pay membership fees and other applicable charges when due
- Treat Wellspring staff and providers respectfully
- Use clinic communication and services appropriately
26. Membership Payment
Membership fees are generally collected through automatic recurring payment.
Members are responsible for maintaining a valid payment method.
Failure to make required payments may result in suspension or termination of membership benefits.
Any outstanding balances for services or third-party costs remain the responsibility of the Member.
27. Enrollment Fee
Wellspring Medical Care may charge a one-time enrollment fee.
The standard enrollment fee is currently $99, unless waived or reduced through an active promotional offer.
Promotional enrollment offers may have separate eligibility requirements and expiration dates.
28. Membership Termination by Wellspring
Wellspring may terminate a membership when permitted by law and the applicable membership agreement, including circumstances such as:
- Nonpayment
- Fraudulent activity
- Abuse of clinic services
- Threatening or inappropriate behavior
- Repeated violation of clinic policies
- Conduct that materially interferes with the ability of the clinic to provide care
29. Website Use
Information provided on the Wellspring Medical Care website is for general informational purposes and does not constitute individual medical advice.
Website information should not be used to diagnose or treat a medical condition without consultation with a qualified healthcare professional.
Wellspring reserves the right to update website content, services, pricing, policies, and other information as necessary.
30. Changes to These Terms
Wellspring Medical Care may update these Terms & Conditions from time to time.
Updated Terms will be posted on the website and may also be communicated to Members through appropriate channels.
The effective date shown at the beginning of these Terms identifies the most recent update.
31. Governing Law
These Terms & Conditions are governed by the laws of the State of Texas, except where federal law applies.
Any dispute shall be handled in accordance with applicable Texas and federal law.
32. Required DPC Disclosure
IMPORTANT: Wellspring Medical Care's Direct Primary Care membership is not health insurance and does not provide insurance coverage for emergency care, hospitalization, surgery, or other services not included in the membership.
Patients should consider maintaining appropriate health insurance or other coverage for medical expenses outside the scope of the DPC membership.
Texas law requires a written or electronic disclosure that a direct patient care agreement is not insurance before the agreement is entered into.
33. Contact Information
Wellspring Medical Care PLLC
Tomball, Texas
Phone: (713) 487-9929
Website: www.wellspringmdcare.com
For membership questions, billing questions, or questions regarding these Terms & Conditions, please contact our office.
Member Acknowledgment
By enrolling in the Wellspring Medical Care DPC membership program, I acknowledge that:
- I have read and understand these Terms & Conditions.
- I understand that DPC is not health insurance.
- I understand what services are included and excluded from my membership.
- I understand that emergency and hospital care are not included.
- I understand that specialist, imaging, medication, and other third-party services may involve additional costs.
- I understand the one-year membership term.
- I understand the applicable membership fee and payment terms.
- I understand the applicable early-termination policy.
- I understand that Wellspring may update its Terms & Conditions as permitted by law.
By completing enrollment, I acknowledge and agree to these Terms & Conditions.
